Refund Policy
Our refund policy lasts 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it, still fitted with original tags and labels.
We are unable to accept returns beyond the 7 days of your receipt.
We are unable to refund sale items and products that are intimate (underwear or swimwear).
To return your product, please fill out the returns slip provided with your order and located at the bottom of the dispatch note, and ship to our warehouse at:
April & Alex
28 Heathfield
Milton Keynes
Buckinghamshire
United Kingdom
MK12 6HP
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that we do not cover customs duties on returned items received in the UK from international customers.
If you are shipping an item over £75, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
REFUNDS
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds are processed within 5-7 working days of receiving the item.
Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@aprilandalex.co.uk.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
PRE-ORDERS
Pre-ordered items are not eligible for refunds or exchanges.
EXCHANGES
If you wish to swap a purchase, please return it to us (at your own cost). We will issue you a coupon code for the amount of the product.